Refund & Returns Policy – JSR Global Sales Company
JSR Global Sales Company (“we,” “our,” or “us”) is committed to providing quality Strainers, Valves, Pipeline Equipment, and related industrial products to our customers. This Refund & Returns Policy explains the conditions and procedures applicable to returns, replacements, cancellations, and refunds for products purchased from us.
Overview
Our refund and returns policy generally lasts 30 days from the date of delivery. If 30 days have passed since your purchase or delivery, we may not be able to offer a full refund or exchange.
To be eligible for a return, the product must be unused, uninstalled, and in the same condition as received, including original packaging and documentation where applicable.
Prior approval from JSR Global Sales Company is required before sending any product back.
Non-Returnable Items
The following products or situations may not be eligible for return or refund:
- Customized, specially manufactured, or specially procured Strainers and Valves.
- Products manufactured or supplied according to customer-specific specifications, dimensions, materials, or requirements.
- Products that have been installed, used, modified, altered, or damaged after delivery.
- Products returned without original packaging, accessories, or required documentation where applicable.
- Products that are damaged due to improper handling, storage, installation, or use by the customer.
Proof of purchase, invoice, or order details are required for any return or refund request.
Partial Refunds
In certain situations, only a partial refund may be considered, including:
- Products showing signs of usage or installation.
- Products returned in a damaged or altered condition not caused by JSR Global Sales Company.
- Products returned after the applicable return period.
- Products missing components, accessories, packaging, or documentation.
- Products where the issue does not qualify for a full refund under the applicable terms.
Refund Process
Once your return request is received and the product has been inspected, you will be notified regarding the approval or rejection of your refund.
If the return is approved, the refund will be processed through the original payment method, subject to applicable payment processing timelines and deductions, if any.
The time required for the refund to reflect in your account may vary depending on your bank or payment service provider.
Late or Missing Refunds
If you have been approved for a refund but have not received it, please first check your bank account or contact your bank or payment service provider.
If the refund is still not reflected after the applicable processing period, please contact JSR Global Sales Company for further assistance.
Sale & Discounted Products
Products purchased under special discounts, promotional offers, clearance sales, or special pricing may be subject to different return and refund conditions.
Customized, specially procured, or discounted products may be non-refundable unless the product is defective, damaged before delivery, or otherwise covered by an agreed replacement or refund arrangement.
Exchanges & Replacements
We may replace a product if it is found to be defective, damaged during transportation, or supplied incorrectly due to an error on our part.
To request an exchange or replacement, customers should contact us with the order or invoice details and provide clear photographs or other relevant evidence showing the issue.
All replacement requests are subject to product inspection and approval by JSR Global Sales Company.
Shipping Returns
Unless the return is required due to an incorrect product supplied by us or damage attributable to our handling or transportation arrangements, the customer may be responsible for the cost of return transportation.
Original shipping and transportation charges are generally non-refundable and may be deducted from the refund amount where applicable.
Customers should not return products without receiving prior confirmation from JSR Global Sales Company.
Order Cancellation
Order cancellation requests should be made as soon as possible after placing the order.
Cancellation may not be possible once a product has been dispatched, specially procured, customized, manufactured, or prepared according to the customer’s specific requirements.
Any applicable cancellation charges or deductions will depend on the stage of order processing and the nature of the product.
Need Help?
For questions related to refunds, returns, replacements, or order cancellations, please contact us:
JSR Global Sales Company
Email: wave.jsrglobal@gmail.com
Phone: +91 7531831876
